Privacy Policy

At Citroen Relay Engines, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information whenever you visit our website, submit an enquiry, request a quotation, or use any of our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your information as described herein.

This Privacy Policy should be read alongside our Website Terms and Conditions, which together explain your rights, responsibilities, and our obligations when you use our website.

Citroen Relay Engines is an online platform dedicated to helping customers locate suitable replacement engines, reconditioned engines, used engines, rebuilt engines, and supply-and-fit solutions for Citroen Relay vehicles throughout the United Kingdom.

Our aim is to simplify the process of comparing available engine options by connecting customers with suitable suppliers and specialists. We strive to provide reliable information, competitive quotations, and a straightforward enquiry process while respecting the privacy of everyone who uses our website.

Protecting your personal information forms an important part of our commitment to delivering a trustworthy service.

Words beginning with capital letters have specific meanings within this Privacy Policy. These definitions apply whether the terms appear in singular or plural form.

For the purposes of this Privacy Policy:

Account means an account created to access certain features or services offered through our website.

Affiliate means any company or organisation that controls, is controlled by, or shares common ownership or management with Citroen Relay Engines.

Company, We, Us, or Our refers to Citroen Relay Engines.

Cookies are small text files placed on your computer, mobile phone, tablet, or other device to improve your browsing experience and remember certain preferences.

Country refers to the United Kingdom.

Device means any internet-enabled device used to access our website, including desktop computers, laptops, smartphones, or tablets.

Personal Data means any information capable of identifying an individual directly or indirectly.

Service means all services available through the Citroen Relay Engines website.

Service Provider refers to carefully selected third-party organisations that assist us in operating our website, processing enquiries, analysing website performance, hosting systems, or providing related business services.

Usage Data means technical information automatically collected while using our website.

Website refers to the official Citroen Relay Engines website.

You refers to any visitor, customer, business representative, or individual using our website or services.

To provide our services effectively, we may collect personal information that you voluntarily provide when making an enquiry, requesting an engine quotation, contacting our team, or using features available through our website.

Depending upon your interaction with us, this information may include:

• Full name
• Email address
• Telephone number
• Postal address
• Town or city
• Vehicle Registration Number (VRM)
• Vehicle details
• Engine requirements
• Communication preferences
• Any information you choose to include within enquiry forms or messages

Providing this information enables us to process enquiries, communicate with suppliers where appropriate, and respond efficiently to your requests.

Whenever you access our website, certain technical information may be collected automatically.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Screen resolution
• Date and time of access
• Pages viewed
• Time spent on pages
• Referring websites
• Exit pages
• Diagnostic information
• Anonymous analytics data

When accessing the website through a mobile device, we may also collect information relating to the mobile operating system, device identifiers, browser type, and mobile network.

This technical information helps us understand website performance, improve user experience, detect security threats, and optimise our services.

Citroen Relay Engines uses cookies and similar technologies to improve website functionality, analyse visitor behaviour, remember user preferences, and enhance overall performance.

Cookies are small files stored on your device that enable websites to recognise returning visitors and remember selected preferences.

The cookies we use generally fall into the following categories:

These cookies are required for the website to function correctly. Without them, certain features may not operate as intended.

Examples include:

• Security cookies
• Session management
• Form validation
• Fraud prevention

These cookies cannot normally be disabled because they are necessary for providing requested services.

Preference cookies remember settings such as language preferences, previously entered information, and other user choices to improve future visits.

These cookies help us understand how visitors interact with our website.

They collect anonymous statistical information including:

• Popular pages
• Visitor journeys
• Traffic sources
• Device types
• Website performance
• Error reporting

Analytics information enables continual improvements to our website and customer experience.

Where permitted, marketing cookies may be used to measure advertising effectiveness, understand campaign performance, and display more relevant advertisements across third-party platforms.

You may manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

The personal information we collect may be used for a variety of legitimate business purposes, including:

• Providing our services
• Responding to enquiries
• Supplying engine quotations
• Managing customer requests
• Improving website performance
• Maintaining website security
• Preventing fraud
• Communicating important service updates
• Sending confirmations relating to submitted enquiries
• Complying with legal and regulatory obligations
• Analysing website usage
• Improving customer experience
• Developing new services and website functionality
• Maintaining accurate business records

Where appropriate and permitted by law, we may also use your information to send relevant updates regarding products, services, promotions, or other information that may be of legitimate interest. You may opt out of marketing communications at any time.

Citroen Relay Engines processes personal information only where there is a lawful basis for doing so under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Depending on the circumstances, we may process your information because:

• You have provided your consent.
• Processing is necessary to fulfil a contract or respond to a request before entering into a contract.
• Processing is required to comply with legal or regulatory obligations.
• Processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Our legitimate interests include operating and improving our website, responding to customer enquiries, preventing fraud, maintaining security, analysing website performance, and enhancing the services we provide.

We treat your personal information with care and will never sell your personal data to unrelated third parties.

However, there are circumstances where sharing information is necessary to provide our services or meet legal obligations.

Your information may be shared with:

When you request an engine quotation or make an enquiry through our website, relevant details may be shared with carefully selected engine suppliers, reconditioning specialists, or approved partners so they can prepare quotations or contact you regarding your request.

Only information necessary to fulfil your enquiry will be shared.

We work with trusted third-party companies that assist us with operating our business.

These providers may perform services including:

• Website hosting
• Cloud storage
• Email delivery
• Customer support
• Data analytics
• Website security
• Payment processing (where applicable)
• CRM systems
• Marketing platforms

These organisations only process personal information under our instructions and are required to comply with applicable data protection legislation.

If Citroen Relay Engines undergoes a merger, acquisition, restructuring, investment, sale of assets, or other business transaction, personal information may form part of the transferred business assets.

Should this occur, appropriate safeguards will be implemented to protect your information.

We may disclose personal information where required to:

• comply with legal obligations;
• respond to lawful requests from courts, regulators, or government authorities;
• investigate fraud or criminal activity;
• enforce our legal rights;
• protect our customers, suppliers, employees, or business.

If you have consented to receive marketing communications, we may occasionally send information relating to:

• replacement engines;
• reconditioned engines;
• special offers;
• promotional campaigns;
• vehicle-related services;
• industry news;
• product updates.

Marketing communications may be delivered by:

• Email
• SMS
• Telephone (where permitted)
• Other electronic communication channels

You may withdraw your consent or unsubscribe from marketing communications at any time by following the instructions included in each communication or by contacting us directly.

Transactional communications relating to active enquiries or customer support will continue where necessary.

Understanding how visitors interact with our website helps us improve performance and customer experience.

For this reason, we may use analytics tools such as:

• Google Analytics
• Google Search Console
• Microsoft Clarity
• Google Tag Manager
• Other analytical platforms

These services may collect anonymous information including:

• Browser type
• Device type
• Operating system
• Geographic region
• Referring website
• Time spent on pages
• User journeys
• Click behaviour
• Website performance statistics

Analytics data is generally aggregated and does not directly identify individual users.

For further information regarding Google Analytics, please refer to Google’s published Privacy Policy.

Our website may use advertising technologies provided by trusted third-party platforms.

These services may use cookies or similar technologies to:

• measure advertising effectiveness;
• display personalised advertisements;
• limit repetitive adverts;
• understand campaign performance;
• build anonymous audience segments.

Examples include advertising platforms operated by Google, Microsoft, Meta, or similar providers.

You can manage advertising preferences directly through the settings provided by those services.

If you submit an enquiry through our website, we may contact you using the details you provide.

Communications may include:

• quotation updates;
• requests for additional vehicle information;
• booking confirmations;
• customer service enquiries;
• warranty information;
• order updates;
• responses to questions you submit.

These communications are considered necessary for providing the services you have requested.

Whenever you complete one of our enquiry forms, we record information necessary to manage your request efficiently.

This may include:

• vehicle registration;
• engine type;
• model information;
• contact details;
• enquiry history;
• communication records.

Keeping these records allows us to provide consistent customer support and accurately respond to future enquiries.

We retain personal information only for as long as necessary to fulfil the purposes outlined within this Privacy Policy.

Retention periods may vary depending upon:

• legal obligations;
• taxation requirements;
• warranty periods;
• customer service requirements;
• dispute resolution;
• fraud prevention;
• business record keeping.

When information is no longer required, it will be securely deleted, anonymised, or destroyed using appropriate methods.

Some of our technology providers may process information outside the United Kingdom.

Where international transfers occur, we ensure appropriate safeguards are implemented in accordance with applicable data protection legislation.

These safeguards may include:

• Standard Contractual Clauses;
• adequacy decisions;
• contractual protections;
• recognised international security standards.

We take reasonable steps to ensure your information receives an equivalent level of protection regardless of where it is processed.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have several rights regarding the personal information we hold about you.

Subject to applicable law, these rights may include:

Right of Access

You may request confirmation of whether we process your personal data and obtain a copy of the information we hold about you.

Right to Rectification

If any information we hold is inaccurate, incomplete, or outdated, you have the right to request that it be corrected.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information where there is no legal or legitimate reason for us to continue processing it.

Right to Restrict Processing

You may request that we temporarily restrict how your information is used while certain issues are investigated.

Right to Data Portability

Where applicable, you may request that personal data you have provided be supplied in a commonly used electronic format or transferred to another organisation where technically feasible.

Right to Object

You have the right to object to processing carried out on the basis of our legitimate interests or for direct marketing purposes.

Rights Relating to Automated Decision-Making

Where applicable, you have the right not to be subject solely to automated decisions that significantly affect you without appropriate safeguards.

If you wish to exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. Before processing certain requests, we may ask for proof of identity to protect your information.

We aim to keep all personal information accurate and up to date.

If your contact details, vehicle information, or other personal information changes, you may request an update at any time.

Likewise, if you no longer wish us to retain certain information, you may request its deletion where this does not conflict with our legal obligations, contractual responsibilities, or legitimate business interests.

Some information may need to be retained for purposes such as:

• legal compliance;
• fraud prevention;
• dispute resolution;
• accounting requirements;
• warranty administration;
• record keeping.

When you submit an enquiry through our website, we may contact you by email regarding your request.

Examples include:

• quotation updates;
• supplier responses;
• requests for additional vehicle details;
• booking confirmations;
• warranty information;
• customer support;
• service notifications;
• important changes affecting your enquiry.

Where you have provided separate consent, we may also send promotional emails relating to:

• replacement engines;
• reconditioned engines;
• engine availability;
• special offers;
• new services;
• maintenance advice.

Every marketing email includes an unsubscribe option, allowing you to withdraw consent whenever you choose.

Where you have supplied a mobile telephone number, we may send SMS messages relating to:

• enquiry confirmations;
• quotation notifications;
• booking reminders;
• appointment updates;
• customer support.

If you have separately agreed to receive marketing messages, promotional SMS communications may occasionally be sent regarding products or services that may interest you.

You can opt out of marketing SMS messages at any time.

Providing your telephone number enables our team, or approved suppliers where appropriate, to contact you regarding your enquiry.

Telephone conversations may relate to:

• confirming vehicle details;
• discussing quotation options;
• arranging inspections;
• confirming bookings;
• customer support;
• warranty queries;
• resolving complaints.

Where permitted by law, calls may be monitored or recorded for purposes including:

• staff training;
• quality assurance;
• fraud prevention;
• complaint investigation;
• legal compliance;
• improving customer service.

Your feedback helps us improve our website and services.

If you submit reviews, testimonials, ratings, or comments, you grant Citroen Relay Engines permission to display this content on our website or promotional materials unless otherwise agreed.

Reviews may be moderated before publication to ensure they remain accurate, lawful, respectful, and relevant.

We reserve the right to remove reviews containing:

• offensive language;
• defamatory statements;
• misleading information;
• spam;
• promotional content unrelated to our services.

To provide efficient customer support, we may retain records of communications including:

• emails;
• telephone conversations;
• online chat messages;
• enquiry forms;
• customer service requests.

These records help us:

• monitor service quality;
• resolve disputes;
• investigate complaints;
• improve customer experience;
• comply with legal obligations.

Communication records are handled securely and retained only for appropriate business purposes.

We implement appropriate technical and organisational security measures designed to protect personal information from:

• unauthorised access;
• accidental disclosure;
• alteration;
• misuse;
• unlawful processing;
• destruction;
• loss.

Security measures may include:

• encrypted data transmission;
• secure servers;
• firewall protection;
• access controls;
• password management;
• routine monitoring;
• software updates;
• staff training.

Although we take reasonable precautions, no website or internet transmission can be guaranteed to be completely secure.

For this reason, users should also take reasonable steps to protect their own devices and passwords.

Our website and services are intended for adults seeking vehicle engine information and quotations.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information relating to a child has been submitted without appropriate parental consent where required, we will take reasonable steps to delete that information promptly.

Parents or guardians who believe a child has provided personal information should contact us immediately.

Our website may contain links to websites operated by independent organisations.

These websites are governed by their own privacy policies and practices.

Citroen Relay Engines accepts no responsibility for:

• external website content;
• privacy practices;
• security arrangements;
• information collected after you leave our website.

We encourage all users to review the privacy policies of any external websites before submitting personal information.

To help protect our customers, suppliers, and business operations, we may process personal information for fraud detection, risk assessment, cybersecurity monitoring, and system integrity.

Where suspicious or unlawful activity is identified, relevant information may be shared with appropriate authorities or specialist service providers where legally permitted.

These measures help maintain a secure and trustworthy environment for everyone using our website.

To help promote our services, Citroen Relay Engines may work with carefully selected marketing platforms, advertising providers, and analytics partners.

These organisations may assist us with:

• Measuring advertising effectiveness.
• Website analytics.
• Conversion tracking.
• Audience segmentation.
• Remarketing campaigns.
• Search engine advertising.
• Social media advertising.

Where legally required, these services operate only after obtaining your consent through our cookie management system.

You may withdraw your consent or change your advertising preferences at any time.

From time to time, we may create anonymous statistical information by removing details that identify individual users.

This anonymised data cannot reasonably identify any individual and may be used for purposes including:

• website analysis;
• business planning;
• service improvements;
• market research;
• industry reporting;
• operational performance monitoring.

Because this information no longer identifies individuals, it may be retained and used without the restrictions applicable to personal data.

While we take extensive measures to safeguard your personal information, users also play an important role in protecting their own privacy.

We encourage you to:

• keep passwords secure;
• avoid sharing account credentials;
• verify information before submitting enquiries;
• notify us promptly if you believe your information has been compromised;
• exercise caution when communicating with third parties.

Where you voluntarily share personal information directly with another business or supplier outside our website, that organisation becomes responsible for handling your information under its own privacy practices.

We may amend this Privacy Policy from time to time to reflect:

• legal developments;
• regulatory requirements;
• improvements to our services;
• operational changes;
• technological advancements.

When significant updates are made, the revised version will be published on this page together with a new “Last Updated” date.

Where required by law, we will provide additional notice before material changes take effect.

Your continued use of our website after changes have been published constitutes acceptance of the updated Privacy Policy.

If you believe your personal information has not been handled appropriately, we encourage you to contact us first so we have the opportunity to investigate and resolve your concerns.

We take all privacy-related complaints seriously and aim to respond promptly.

If you remain dissatisfied after our response, you may also have the right to contact the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection matters.

If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or require further information about how we process your personal information, please contact us.

Citroen Relay Engines

Website: https://www.citroenrelayengines.co.uk

Contact Page: https://www.citroenrelayengines.co.uk/contact

Email: info@citroenrelayengines.co.uk

We will make every reasonable effort to respond to privacy-related enquiries as quickly as possible.

By accessing or using the Citroen Relay Engines website, submitting an enquiry, requesting a quotation, or otherwise using our services, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you should discontinue use of our website and services.

Citroen Relay Engines is committed to protecting your privacy, maintaining transparency in how personal information is handled, and complying with all applicable UK data protection legislation.

We continually review our practices to ensure that your information remains secure, your rights are respected, and our services continue to meet the highest standards of privacy, security, and customer trust.

I agree that CitroenRelayEngines.co.uk, operating CitroenRelayEngines.co.uk, may use my details to process this enquiry and share them with selected independent specialist workshops relevant to my vehicle, location and requested service so they can assess and contact me. I understand that any quotation, contract, invoice, work and warranty will be provided directly by the selected workshop. See the Privacy Policy.

I would also like to receive occasional service reminders and relevant offers by email or text. I can unsubscribe at any time.